Privacy policy
MAISON AUREN
Last updated: November 3, 2026
1. Our Commitment
Maison Auren respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Canadian and Québec privacy laws.
This policy explains how information is collected, used, shared and protected when you visit maisonauren.ca or purchase our products.
2. Information We Collect
Depending on how you interact with our store, we may collect:
- Name, email address, telephone number, billing and shipping addresses.
- Order details, selected products, sizes and preferences.
- Pet information and measurements submitted through My Auren Fit.
- Customer service communications.
- Newsletter preferences and marketing consent.
- Technical information, such as IP address, browser, device information and website activity, collected through Shopify and applicable technologies.
Payments are processed through Shopify and supported payment providers. Maison Auren does not require access to customers’ complete payment card numbers to fulfill orders.
3. How We Use Information
We use personal information to process orders, manufacture and prepare products, verify measurements when necessary, arrange delivery, provide customer support and meet legal obligations.
Information may also be used to maintain website functionality, prevent fraud and improve our services.
Promotional emails, including The Auren Letter, are sent in accordance with applicable consent requirements. Customers may unsubscribe using the link provided in marketing emails.
4. My Auren Fit
My Auren Fit helps customers provide the measurements necessary to select or order products.
Measurements and relevant pet details may be associated with the purchased item so Maison Auren can prepare the order and respond to sizing questions.
Creating a customer account is not required to place an order.
5. Shopify and Service Providers
Our online store operates through Shopify.
Personal information may be processed by Shopify and service providers involved in payment processing, delivery, website operations, customer communications and other necessary business activities.
We share only information reasonably necessary for these purposes, subject to applicable law.
Some service providers may process or store information outside Québec or Canada. Where required, Maison Auren will assess applicable privacy safeguards before transferring information.
6. Cookies and Analytics
Our website may use cookies and similar technologies for essential shopping functions, security, preferences and, where enabled, analytics or advertising.
Non-essential tracking technologies will be managed according to applicable consent requirements.
Available privacy choices and cookie controls will be communicated through the website where applicable.
7. Information Retention and Security
Personal information is retained only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting and legal obligations.
We use appropriate administrative and technical safeguards, together with the protections provided by our service providers, to reduce risks of unauthorized access, loss or misuse.
No electronic system can guarantee absolute security.
8. Your Privacy Rights
Subject to applicable law, customers may request access to or correction of their personal information, withdraw applicable consent, or ask questions about how their information is handled.
Requests may be sent to contact@maisonauren.ca.
Withdrawal of consent does not affect processing otherwise permitted or required by law.
9. Children’s Privacy
Our store is not directed toward children. We do not knowingly seek to collect personal information directly from children.
10. Updates
We may update this Privacy Policy to reflect changes in our practices, technology or legal obligations.
The latest version will be available on our website.
11. Privacy Contact
Person responsible for personal information protection: Owner, Maison Auren
Email: contact@maisonauren.ca
Website: maisonauren.ca
Québec, Canada
