Terms of service
MAISON AUREN
Last updated: November 3, 2026
1. About Maison Auren
Maison Auren is a Québec-based brand specializing in premium pet apparel and accessories for dogs and cats.
These Terms of Service govern purchases made through maisonauren.ca and the use of our online store.
By placing an order, customers accept the applicable purchase conditions, without waiving any statutory consumer rights.
2. Products and the Auren System
Our collections include harnesses, interchangeable garments, collars, bathrobes, pet bags and coordinated bundles.
The Auren System consists of:
- Auren Core: The internal harness providing support and leash attachment.
- Auren Skin: The interchangeable outer garment designed to be worn over a compatible Auren Core.
Cores and Skins are sold separately unless expressly included together in a bundle.
Product features, available options and included components are described on the relevant product pages.
3. My Auren Fit and Individual Measurements
My Auren Fit helps customers provide measurements appropriate to the product they are ordering.
Auren Cores, Skins for dogs and cats, collars and Bathrobes are individually crafted according to the measurements supplied by the customer.
Customers must follow the measurement instructions and provide accurate information. Maison Auren may request clarification before production.
Customers should review the applicable product description and return conditions before ordering.
4. Batch Availability and Production
Each product may have its own availability status.
Batch Open: The product is available for purchase.
Batch Closed: New orders for that product are temporarily unavailable until its batch reopens.
Confirmed orders placed during an open batch are processed individually, with a standard production and preparation time of 1–2 business days.
Closing a batch does not cancel or delay previously confirmed orders.
5. Orders, Prices and Payments
Prices are displayed in Canadian dollars (CAD).
Applicable taxes, shipping charges and the total purchase price are presented before order confirmation.
Orders are processed through our Shopify-powered store using the payment methods displayed at checkout.
Customers must provide accurate contact, delivery and order information and have the opportunity to review and correct their order before purchase.
Maison Auren may update prices and product offerings for future purchases. If an order cannot be fulfilled as agreed, we will contact the customer and respect applicable legal obligations.
6. Shipping, Returns and Refunds
Maison Auren currently ships within Canada only.
Delivery arrangements are explained in our Shipping Policy.
Our Return & Refund Policy distinguishes between eligible standard products and individually crafted products. The latter are excluded from voluntary change-of-mind returns, without limiting legal warranties or mandatory consumer remedies.
Customers should consult both policies before purchasing.
7. Product Safety and Intellectual Property
Customers should follow the provided fitting and care instructions and supervise their pets during initial fittings.
Auren Skins do not independently replace a compatible harness for leash attachment.
Products should be inspected regularly, and use should stop if an item becomes damaged or unsafe.
Maison Auren’s original branding, photographs, designs and website content are protected by applicable intellectual property laws. Unauthorized commercial reproduction is prohibited except where permitted by law.
These provisions do not limit our legal responsibilities for product safety and quality.
8. Legal Terms and Contact
These Terms are governed by applicable Québec and Canadian laws, without restricting mandatory consumer protections or legal warranties.
Maison Auren may update these Terms by publishing a revised version. Changes will not unlawfully alter confirmed purchases.
Personal information is handled in accordance with our Privacy Policy.
Maison Auren
Québec, Canada
Website: maisonauren.ca
Email: contact@maisonauren.ca
