Shipping policy
MAISON AUREN
Last updated: November 3, 2026
1. Shipping Destinations
Maison Auren currently ships exclusively within Canada. International shipping is not available at this time.
2. Production and Order Preparation
Orders are carefully produced or prepared in our Québec atelier, with a standard production and preparation time of 1–2 business days following order confirmation.
Products ordered during an open batch are processed individually. If clarification of customer-provided measurements is necessary, Maison Auren may contact the customer before proceeding. Any resulting change to the expected timeline will be communicated.
Business days exclude weekends and statutory holidays.
3. Shipping Rates and Delivery
Shipping charges and available delivery estimates are displayed at checkout before purchase confirmation.
Delivery transit time is additional to the production and preparation period. Actual delivery may vary depending on the destination, carrier operations and other circumstances.
4. Tracking
A shipping confirmation will be sent once the order has been dispatched, including tracking information when available.
5. Delivery Issues
Customers should provide accurate and complete shipping details.
For delayed, missing, damaged or incorrectly delivered orders, please contact Maison Auren so we can investigate and provide an appropriate resolution.
All applicable statutory delivery, cancellation and refund rights remain protected.
6. Contact
Maison Auren
Québec, Canada
maisonauren.ca
